Thank you for choosing warmerjacket.com! We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with your purchase, you can apply for a refund according to the following terms:
Refund Application Time: You can apply for a refund within 30 days of receiving the product. Please ensure the product is unused and retains its original packaging and labels.
Refund Application Process: Please contact our customer service team via email ([email protected]) and provide the following information:
Order Number
Purchase Date
Reason for Refund
Please attach relevant product photos if available.
Return Address: 14 BREWSTER ST
PROVIDENCE, RI 02906-3618
Refund Processing: We will review your refund application within 5 business days of receiving it. If the application is approved, we will process the refund within 7-10 business days after approval, and the funds will be returned to your original payment account.
Special Circumstances:
If the product is damaged or defective during transportation, please contact us within 48 hours of receiving the product so that we can provide you with a replacement or refund. Discounted items are non-refundable.
Shipping costs: Original shipping costs are not included in the refund request unless due to product defect or incorrect shipment; return shipping costs are the responsibility of the customer.
Please feel free to contact us if you have any questions. Thank you for your support of warmerjacket.com!